I had the misfortune of being overcharged for their subscription, and when I reached out to the customer service team to inquire about the discrepancy, I was met with poor communication and a lack of resolution. I would like to bring to your attention my recent experience with this company.
#Shutterstock contact update#
And I will have to come back here and update this. She said somebody will follow through with my request for review. I told her how do you in good faith work for a company that does this? Attached is case number. Joyce the person I spoke to could not give me her last name or a telephone number that I could respond back to and follow up to make sure that she was trying to see that I was unhappy with the her procedures and how they charged me $88. How the hell they are getting away with this I don't know. And if they are paying some stupid fee, that needs to be disclosed 100% clearly and articulately before a person agrees to being charged. And anybody who wants to cancel their service should be able to without having to pay some stupid fee. I said excuse me? Since when has a cancellation charge ever been? Or since when has the cancellation charge even be more than the monthly charge itself of the service? That makes absolutely no sense. Then she said okay we canceled you and we charged you $88 to do that. Was told I would be charged a certain percentage to be canceled. I have been charged the last many months not using the service when I called to cancel. From getting people into their account through the fine print. Shutterstock has awful business practices. Clearly this is an issue many people have with them. Not to mention customer service was incredibly patronizing and just expects you to give up and go away in the end.
#Shutterstock contact trial#
Do we really need to diligently go through our credit card charges every day to make sure one of them did not slip one by us? Customer service was entirely unhelpful, regardless of the fact they can see I have not logged in nor downloaded any files since the end of the trial period. We trust businesses to only charge us for services we have agreed to. Do NOT put your financial information into their system.
#Shutterstock contact free#
I am currently disputing charges with my credit card after spending useless time contacting Shutterstock to dispute the charges to my card for a subscription plan I KNOW I cancelled before the end of the free trial. CNN Sans ™ & © 2016 Cable News Network.Looks like I am just another person who did not think to look up reviews for a company they assumed was reputable until AFTER they were scammed by that company. Market holidays and trading hours provided by Copp Clark Limited. All content of the Dow Jones branded indices Copyright S&P Dow Jones Indices LLC and/or its affiliates. Standard & Poor’s and S&P are registered trademarks of Standard & Poor’s Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC.
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